What Information We Collect and Why
When you open an account with us, we collect the details you provide during registration — your name, contact number and email address. When you make a payment through bKash, Nagad or Rocket, we record transaction references to match deposits and withdrawals to your account wallet;
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we do not store your full mobile banking PIN or password. We also collect device and session data automatically — your IP address, browser type and the pages you visit within our platform. This helps us detect unusual login activity and protect your account from unauthorised
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access. If you contact our support team, the conversation record is stored so we can follow up consistently. We retain account data for as long as your account remains active and for a reasonable period after closure, as required for financial record-keeping. You can request a
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summary of the data we hold on your account by writing to our support channel. Where you use our platform from Bangladesh or any other location, your eligibility and data rights may also be shaped by your local law — we encourage you to check what
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applies to you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.